Code of Conduct Highlights

In a digital marketplace crowded with sellers and buyers, trust is the most valuable currency. Operating across Spain, France, Italy, and Germany, we collaborate with independent freelancers and marketplace operators who leverage our tools and data to trade items effectively. To ensure that all parties involved are on the same ethical and operational page, we've put in place a Code of Conduct. This guide serves as a cornerstone for transparent, fair, and respectful interactions in the dynamic landscape of e-commerce.

Respectful Interactions

We make it a point to be courteous and friendly with our sellers. Open lines of communication are maintained to clarify any questions or issues that may arise.

No Spamming

We adhere to a "no spam" policy. This means we only reach out to users when absolutely necessary and with relevant information.

Fair Pricing

We provide clear explanations for the prices we offer. Our pricing model is transparent and carefully calculated to benefit both parties.

Marketplace Integrity

While online marketplaces offer great reach, we consciously avoid overwhelming them. This helps maintain a healthy ecosystem and offers room for other sellers as well.

Item Verification

Our team diligently follows guidelines to spot potential issues with items listed for sale. This includes asking for extra pictures or additional information through chat functionalities.

Shipping Guidelines

We assist buyers with shipping by providing detailed guidelines for item protection, thus ensuring safe delivery.

Payment Transparency

Our sellers are clearly informed about how they will be compensated through the marketplace's transaction system, eliminating surprises and building trust.

Timely Verification

We commit to timely validation of received items so that the funds can be released to the seller as quickly as possible.

Handling Unexpected Defaults

In cases where items arrive with unexpected faults, we provide comprehensive explanations to the seller, detailing the issues and why the item may be returned.

This Code of Conduct serves as our roadmap to establishing an ethical and transparent operation. By adhering to these guidelines, we aim to strengthen the trust between us and our stakeholders, ultimately bolstering our reputation in the e-commerce industry.

We are dedicated to maintaining these high standards and are continually open to feedback for improvement.